Terms of sale
Version in force as of 21 September 2026.
Article 1. Purpose and scope
These general terms and conditions of sale (the “Terms of Sale”) govern, without restriction or reservation, all sales concluded on the tropik.so website between:
Thomas Etienne, sole trader (entrepreneur individuel) trading under the name TROPIK, 7 Square Michel de Montaigne, 56000 Vannes, SIRET 104 568 324 00016 (hereinafter “the Seller”), and any natural person acting as a non-trader (hereinafter “the Customer”).
The Customer declares having read these Terms of Sale and having accepted them by ticking the box provided for this purpose before confirming the order. Any order constitutes unreserved acceptance of the Terms of Sale in force on the day of the order.
Article 2. Products
The products offered are food supplements. Their essential characteristics (composition, amount per serving, directions for use, warnings and contents) are presented on each product page, in accordance with Article L. 111-1 of the French Consumer Code. Photographs are as faithful as possible but do not bind the Seller as to any minor differences in appearance or shade.
Products are offered while stocks last. If a product is unavailable after the order has been placed, the Customer is informed without delay and refunded in full within fourteen (14) days.
Article 3. Prices
Prices are shown in euros, including all taxes, excluding delivery costs. The Seller reserves the right to change its prices at any time; products are invoiced at the rate in force when the order is confirmed.
Delivery costs are shown before the order is finally confirmed. Delivery is free on orders of €49 or more in mainland France.
Article 4. Order
The ordering process consists of the following steps: selecting products, a cart summary allowing any errors to be corrected, entering contact details and delivery address, choosing the delivery method, accepting these Terms of Sale, then confirming payment. Confirmation of payment constitutes firm and final acceptance of the order.
In accordance with Article 1127-2 of the French Civil Code, the order is only final after confirmation, the Customer having had the opportunity to check the details of the order and its total price before confirming it (the so-called “double click” process).
A confirmation email setting out the details of the order is sent to the Customer. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning payment for a previous order.
Article 5. Subscription
The Customer may opt for recurring delivery, known as a “subscription”. The subscription is concluded for an indefinite period and gives rise to a charge and a shipment every thirty (30) days, at the discounted price shown at sign-up.
The subscription can be cancelled at any time, free of charge and without giving a reason, from the customer account or by simple email to bonjour@tropik.so. Cancellation takes effect from the next billing date, provided it is requested at least forty-eight (48) hours before the renewal date. Any instalment already charged and shipped remains due. The Customer may also postpone or pause a delivery without cancelling.
Article 6. Payment
Payment is made in cash, in full, on the day of the order, by bank card or by any other means offered during checkout. Payments are processed by authorised providers; bank card data never passes through the Seller's servers and is not stored by the Seller.
In the event of non-payment, the Seller reserves the right to suspend performance of the order until payment is made.
Article 7. Delivery
Products are delivered to the address given by the Customer when ordering, in mainland France, Belgium, Luxembourg and Switzerland.
Orders are shipped within twenty-four (24) business hours. The indicative delivery time is two (2) to three (3) business days in mainland France and four (4) to six (6) business days for other destinations. In accordance with Article L. 216-1 of the French Consumer Code, the Seller undertakes in any event to deliver within a maximum of thirty (30) days from the conclusion of the contract.
If delivery is delayed beyond this period, the Customer may terminate the contract under the conditions of Articles L. 216-6 et seq. of the French Consumer Code; the sums paid are then refunded no later than fourteen (14) days after termination of the contract.
It is the Customer's responsibility to check the condition of the parcel on delivery and to note any reservations with the carrier. Risk passes when the goods are physically handed over to the Customer, in accordance with Article L. 216-4 of the French Consumer Code.
Article 8. Right of withdrawal
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Customer has fourteen (14) days from receipt of the last product in the order to exercise the right of withdrawal, without having to give reasons or bear any costs other than those of returning the goods.
To exercise this right, the Customer notifies the decision by an unambiguous statement sent to bonjour@tropik.so, or by using the model withdrawal form reproduced in the annex hereto.
Exception applicable to foodstuffs: in accordance with Article L. 221-28, 4° of the French Consumer Code, the right of withdrawal cannot be exercised for goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection. A jar whose safety seal has been removed falls into this category.
Seller's commercial commitment: beyond its legal obligations, the Seller grants the Customer a thirty (30) day “satisfied or your money back” commercial guarantee from receipt, covering even an unsealed and opened jar, on simple request to bonjour@tropik.so. This commercial guarantee is limited to one jar per household and does not deprive the Customer of any legal rights.
The refund is made no later than fourteen (14) days after the goods have been received back or proof of dispatch has been received, using the same means of payment as for the order, unless expressly agreed otherwise.
Article 9. Legal guarantees
Independently of any commercial guarantee, the Seller remains bound by:
- the legal guarantee of conformity provided for in Articles L. 217-3 to L. 217-20 of the French Consumer Code. The Customer has two (2) years from delivery of the goods to take action; the Customer may choose between repair and replacement, subject to the cost conditions set out in Article L. 217-12. The Customer is exempt from proving the existence of the lack of conformity during the twenty-four (24) months following delivery;
- the guarantee against hidden defects provided for in Articles 1641 to 1649 of the French Civil Code, allowing the Customer to choose between cancelling the sale and a price reduction, within two (2) years of discovering the defect.
Any claim under these guarantees should be sent to bonjour@tropik.so.
Article 10. Liability
The products comply with the French and European regulations in force. It is the Customer's responsibility to observe the stated daily dose and the warnings on the label and product page, in particular the contraindications related to caffeine content. The Seller cannot be held liable for use that does not comply with these instructions.
The information published on the site does not in any way constitute medical advice. In case of doubt, ongoing treatment or a particular condition, the Customer is invited to consult a healthcare professional.
Article 11. Personal data
The processing of personal data carried out in connection with the sale is described in the privacy policy, which forms an integral part hereof.
Article 12. Complaints and mediation
Any complaint may be sent to bonjour@tropik.so. If this fails, the Customer may refer the matter free of charge to the consumer mediator whose details appear in our legal notice, or to the European online dispute resolution platform.
Article 13. Governing law and jurisdiction
These Terms of Sale are governed by French law. In the event of a dispute, the French courts have jurisdiction, subject to the consumer protection rules allowing the consumer to bring proceedings before the court of the place where they lived at the time the contract was concluded or the harmful event occurred.
Annex. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To TROPIK (Thomas Etienne, 7 Square Michel de Montaigne, 56000 Vannes) bonjour@tropik.so:
I hereby give notice that I withdraw from my contract for the sale of the following goods:
· Ordered on: …………… / Received on: ……………
· Order number: ……………
· Name of consumer: ……………
· Address of consumer: ……………
· Signature (only if this form is notified on paper): ……………
· Date: ……………
