Shipping policy
Shipping
All orders placed before 2 pm on a business day ship the same day. Others ship the next business day. We ship from France: nothing passes through a distant warehouse, nothing waits for parcels to be grouped.
Delivery times and rates
| Destination | Indicative time | Rate | Free from |
|---|---|---|---|
| Mainland France, tracked | 2 to 3 business days | €4.90 | €49 |
| Mainland France, pick-up point | 2 to 4 business days | €3.90 | €39 |
| Corsica, Monaco | 3 to 5 business days | €7.90 | €69 |
| Belgium, Luxembourg | 4 to 6 business days | €7.90 | €69 |
| Switzerland | 4 to 8 business days | €12.90 | Not available |
The rates above are those of our launch price grid: they must be confirmed against the carrier contract chosen. [GRILLE À VALIDER]
Delivery outside the European Union: as Switzerland is not in the Union, import duties and taxes may be payable on receipt. They are payable by the recipient.
Tracking your parcel
As soon as the parcel is handed to the carrier, you receive an email with your tracking number. If tracking hasn't moved for 72 hours, write to us: we open the investigation on your behalf rather than sending you off to the carrier.
Damaged or incomplete parcel
Check the parcel in front of the courier and note your reservations on the delivery slip if something is wrong. Take a photo. Send it to us at bonjour@tropik.so within three days: we ship again, no questions asked, at our expense.
Returns and refunds
14 days' legal right of withdrawal. You can send back an unsealed jar within fourteen days of receiving it, without giving any reason. Return costs are borne by you. The refund is made within fourteen days of receiving the return.
30 days satisfied or your money back, even if opened. This is our commercial commitment, beyond what the law requires. A supplement you haven't tried is of no use: if the product doesn't suit you, write to bonjour@tropik.so within thirty days of receipt. We refund the jar, even opened and largely used, without asking you why. Limited to one jar per household.
For obvious hygiene reasons, we never put an unsealed jar that comes back to us on sale again: it is destroyed.
Exchanges
Wrong range, wrong quantity: we ship the right product before we've even received the return, and we include a prepaid return label.
A question?
bonjour@tropik.so: reply within 24 business hours, by a human, from Vannes.
